Keeping you informed
The price of wholesale energy has been significantly rising in the last year. This is partially due to the increase in demand for energy since the reopening of global economies after lockdowns. Disruptions to the energy supply have also contributed to the price increase, such as a cold spring this year, low levels of gas storage in Europe, and calmer weather in recent weeks resulting in low energy production from wind turbines. The surge in energy prices has unfortunately caused some smaller suppliers to cease trading as they are no longer able to afford energy at this higher cost.
British Gas Plus is part of British Gas business, who are the largest business energy supplier in the UK. We’re both part of the Centrica family with over 200 years of history. British Gas is one of the largest energy suppliers in the UK, therefore is in a position to hedge plenty of energy. This means that we have already purchased enough energy in advance to provide for all of our customers over the winter. 450,000 UK business sites trust us to keep their businesses powered this winter and we want to remind them that we are here for them, despite the unsettling circumstances.
These are variable plans which means that we may increase or decrease your prices depending on how much it costs us to supply your energy. If we change your prices, then we’ll always write to you 30 days before rates are due to change. You’re able to change suppliers by giving us 30 days’ notice. You can upgrade to a Fixed Price Energy Plan at any time. This is a good way to avoid future price rises and give your business security.
If you’ve agreed a fixed price energy plan then your standing charge and unit rate is fixed for the duration of your contract. It will not increase, unless you choose to change your tariff, change how you pay us - for example you stop paying by Direct Debit - or the government or regulator does something that means the price must change - for example, changing the amount of VAT we have to charge you.
If your fixed price energy plan is due to expire, then we’ll send you a renewal offer around 60 days before your current plans ends. You can also see details of our renewal offer in your online account. The benefit of a fixed price energy plan is that it will lock your prices in for the length of your contract.
All British Gas Plus customers should send us an up to date meter reading. This will enable us to send you accurate bills and you will only pay for the energy that you actually use.
For customers with a smart meter, please check your bills in you online account. Make sure that the reading is ‘actual’ and not ‘estimated’. An actual reading means that the smart meter has automatically sent across your readings. If estimated, please send us a manual meter read whilst we fix your smart meter.
We understand that running a business can be challenging. If you're having trouble paying your bills, we're here to help.
As a first step, please go to the log in page to speak to our UK-based webchat team. We'll give you guidance on the steps to take.
There are plenty of easy and affordable ways to reduce your business energy expenditure. Take a look at our hints and tips published on the British Gas business website for advice on how different types of businesses can save.